Yes, we provide free, no-obligation quotations for all prospective projects. After understanding your requirements through an initial consultation, we prepare a detailed proposal outlining the scope of work, deliverables, timeline, and associated costs for your review.

We accept bank transfers, mobile money payments, and other standard payment methods available in Malawi. For international clients, we can arrange wire transfers or other cross-border payment solutions. Specific payment details are provided on each invoice.

Yes, we typically require an initial deposit before commencing work on a project. The standard arrangement is a percentage upfront with the remaining balance structured around agreed milestones or upon project completion, as outlined in our project agreement.

We offer milestone-based payment schedules for most projects, allowing you to spread costs across the project timeline. Payments are tied to the completion and approval of defined deliverables, so you only pay as tangible progress is made and reviewed.

No, we are committed to transparent pricing with no hidden fees. All costs, including any potential additional charges for third-party licenses, hosting, or domain registration, are clearly outlined in our proposal before any work begins. Any scope changes that affect pricing are communicated and approved in advance.

Yes, we offer monthly retainer arrangements for clients who require ongoing development, support, or digital marketing services. Retainers guarantee a set number of hours per month at a preferential rate, providing predictable budgeting and priority access to our team.

The cost of a website varies significantly based on the number of pages, functionality requirements, design complexity, and content needs. We encourage you to contact us for a personalized quote, as we tailor each proposal to your specific objectives and budget rather than offering one-size-fits-all packages.

Mobile app development costs depend on factors such as platform requirements, feature complexity, third-party integrations, and design specifications. We provide a detailed cost breakdown after thorough requirements analysis, ensuring you understand exactly what each component of the investment covers.

We include a complimentary support period after project launch, typically covering bug fixes and minor adjustments identified during the initial go-live phase. Beyond this warranty period, ongoing support and maintenance are available through our paid support plans at competitive monthly rates.

We understand that requirements can evolve during a project. Any changes to the agreed scope are handled through a formal change request process where we assess the impact on timeline and budget, provide a revised estimate, and proceed only after your written approval.

Yes, we frequently work with clients who have defined budget constraints. During the planning phase, we help prioritize features and functionality to deliver maximum value within your available budget, with the option to phase additional features into future iterations.

We offer special pricing considerations for registered nonprofit organizations and educational institutions in Malawi. Please contact us to discuss your organization's needs, and we will do our best to propose a solution that aligns with your mission and financial constraints.

Hosting costs are typically billed monthly or annually depending on the hosting provider and plan selected. Maintenance fees are charged monthly under a support agreement and cover regular updates, monitoring, backups, and a defined allocation of support hours.

Invoices are issued according to the payment schedule defined in your project agreement, typically upon reaching agreed milestones. For retainer and support clients, invoices are generated at the beginning of each billing cycle. All invoices include detailed line items and clear payment terms.

Our standard payment terms are net 14 days from the date of invoice, unless otherwise agreed in the project contract. We work with clients to establish payment terms that are mutually agreeable, and we are transparent about any late payment policies upfront.

Our refund policy is outlined in each project agreement. Generally, payments for completed and approved milestones are non-refundable as they represent work delivered and accepted. If a project is cancelled before completion, we invoice only for work completed and materials purchased up to the cancellation date.