We offer milestone-based payment schedules for most projects, allowing you to spread costs across the project timeline. Payments are tied to the completion and approval of defined deliverables, so you only pay as tangible progress is made and reviewed.

No, we are committed to transparent pricing with no hidden fees. All costs, including any potential additional charges for third-party licenses, hosting, or domain registration, are clearly outlined in our proposal before any work begins. Any scope changes that affect pricing are communicated and approved in advance.

Yes, we offer monthly retainer arrangements for clients who require ongoing development, support, or digital marketing services. Retainers guarantee a set number of hours per month at a preferential rate, providing predictable budgeting and priority access to our team.

The cost of a website varies significantly based on the number of pages, functionality requirements, design complexity, and content needs. We encourage you to contact us for a personalized quote, as we tailor each proposal to your specific objectives and budget rather than offering one-size-fits-all packages.

Mobile app development costs depend on factors such as platform requirements, feature complexity, third-party integrations, and design specifications. We provide a detailed cost breakdown after thorough requirements analysis, ensuring you understand exactly what each component of the investment covers.

We include a complimentary support period after project launch, typically covering bug fixes and minor adjustments identified during the initial go-live phase. Beyond this warranty period, ongoing support and maintenance are available through our paid support plans at competitive monthly rates.

We understand that requirements can evolve during a project. Any changes to the agreed scope are handled through a formal change request process where we assess the impact on timeline and budget, provide a revised estimate, and proceed only after your written approval.

Yes, we frequently work with clients who have defined budget constraints. During the planning phase, we help prioritize features and functionality to deliver maximum value within your available budget, with the option to phase additional features into future iterations.

We offer special pricing considerations for registered nonprofit organizations and educational institutions in Malawi. Please contact us to discuss your organization's needs, and we will do our best to propose a solution that aligns with your mission and financial constraints.

Hosting costs are typically billed monthly or annually depending on the hosting provider and plan selected. Maintenance fees are charged monthly under a support agreement and cover regular updates, monitoring, backups, and a defined allocation of support hours.

Invoices are issued according to the payment schedule defined in your project agreement, typically upon reaching agreed milestones. For retainer and support clients, invoices are generated at the beginning of each billing cycle. All invoices include detailed line items and clear payment terms.

Our standard payment terms are net 14 days from the date of invoice, unless otherwise agreed in the project contract. We work with clients to establish payment terms that are mutually agreeable, and we are transparent about any late payment policies upfront.

Our refund policy is outlined in each project agreement. Generally, payments for completed and approved milestones are non-refundable as they represent work delivered and accepted. If a project is cancelled before completion, we invoice only for work completed and materials purchased up to the cancellation date.

Our process follows a structured lifecycle consisting of discovery and requirements gathering, planning and architecture, design, development, quality assurance and testing, deployment, and post-launch support. Each phase has defined deliverables and review points to ensure the project stays aligned with your expectations.

Project timelines vary based on scope and complexity. A simple website may take two to four weeks, while a complex web application or mobile app can take two to six months or more. We provide a detailed project timeline with milestones during the proposal phase so you have clear expectations from the outset.

We conduct structured discovery sessions with key stakeholders to understand business objectives, user needs, technical constraints, and integration requirements. This may include interviews, workshops, questionnaires, and review of existing documentation. The output is a comprehensive requirements document that forms the foundation of the project plan.

Yes, every project is assigned a dedicated project manager who serves as your primary point of contact throughout the engagement. Your project manager coordinates all internal activities, facilitates communication between teams, and ensures milestones are met on schedule and within budget.

We provide regular status updates, typically on a weekly basis, covering progress made, upcoming tasks, any risks or blockers, and action items. For agile projects, updates are provided at the end of each sprint cycle. You also have access to our project management platform for real-time visibility.

We are experienced in both agile and waterfall methodologies and select the approach that best fits each project. For most software and web development projects, we prefer an agile approach with iterative sprints, as it allows for flexibility, continuous feedback, and faster delivery of functional increments.

Absolutely. Client collaboration is integral to our design process. We present design concepts and wireframes for your review and feedback, and we iterate until you are fully satisfied with the visual direction. Your input ensures the final design accurately reflects your brand and business objectives.