We implement a multi-layered testing approach that includes unit testing, integration testing, functional testing, and user acceptance testing. Our QA team tests across multiple browsers, devices, and scenarios to identify and resolve issues before deployment, ensuring a polished and reliable end product.

Deployment involves migrating the tested application to the production environment, configuring servers and domains, performing final smoke tests, and going live. We follow a deployment checklist and can schedule launches during low-traffic windows to minimize any potential disruption to your users or operations.

Yes, upon full payment, you receive complete ownership of all custom source code, designs, and assets created specifically for your project. This is clearly stated in our project agreements, and we provide full access to code repositories and all project deliverables upon completion.

Yes, we deliver comprehensive documentation including technical documentation for developers, user guides for administrators, and where applicable, API documentation. Good documentation ensures that your team or any future developers can understand, maintain, and extend the system effectively.

We include revision rounds within each project phase to address feedback and ensure satisfaction. If a deliverable does not meet the agreed specifications, we work with you to understand the gaps and make the necessary adjustments at no additional cost within the scope of the agreed requirements.

Yes, we have the flexibility to adjust team size based on project demands. If a project requires additional resources to meet a deadline or reduced effort during a quieter phase, we can accommodate these changes and communicate any impacts on timeline or budget transparently.

We conduct risk assessments during the planning phase and maintain a risk register throughout the project. Identified risks are assigned mitigation strategies, owners, and are reviewed regularly during status meetings. This proactive approach helps us anticipate and address potential issues before they impact delivery.

Yes, all projects include a post-launch warranty period during which we address any bugs or defects at no additional charge. After the warranty period, we offer ongoing support and maintenance plans to ensure your system continues to operate reliably and remains up to date.

We frequently collaborate with client in-house teams, third-party agencies, and other technology vendors. We are flexible in our working arrangements and can integrate into your existing workflows, communication channels, and development processes to ensure smooth collaboration.

Our handover process includes transferring all source code, design files, documentation, credentials, and hosting access to your team. We also conduct knowledge transfer sessions to walk through the system architecture, deployment procedures, and ongoing maintenance requirements so your team is fully equipped to manage the solution independently.

We implement industry-standard security measures including data encryption in transit and at rest, secure authentication mechanisms, role-based access controls, and regular security assessments. Our development practices follow OWASP guidelines to protect against common vulnerabilities such as SQL injection, cross-site scripting, and data exposure.

Yes, we are happy to execute non-disclosure agreements before any project engagement or consultation where sensitive information will be shared. Protecting our clients' confidential business information and intellectual property is a fundamental part of how we operate.

We treat all personally identifiable information with the highest level of care, implementing strict access controls, encryption, and data minimization principles. We collect and process personal data only as necessary for the services being provided and in accordance with applicable data protection regulations.

We design and develop systems with data protection compliance in mind, including adherence to the Malawi Data Protection Act and, where applicable, international frameworks such as GDPR. We can work with your legal team to ensure that the solutions we build meet your specific regulatory obligations.

Our development environments are protected through secure access controls, VPN connections, encrypted repositories, and strict separation between development, staging, and production environments. We ensure that sensitive production data is never used in development or testing without proper anonymization.

Yes, we conduct security testing as part of our quality assurance process, including vulnerability scanning, penetration testing, and code security reviews. For applications handling sensitive data or financial transactions, we recommend and can facilitate independent third-party security audits as an additional layer of assurance.

All user passwords in our systems are hashed using strong, industry-standard algorithms such as bcrypt or Argon2 and are never stored in plain text. We implement secure password policies, account lockout mechanisms, and support multi-factor authentication to provide robust protection for user accounts.

Yes, we implement SSL/TLS certificates on all websites and web applications we deploy, ensuring that data transmitted between users and the server is encrypted. We configure HTTPS by default and can manage certificate procurement and renewal as part of our hosting and maintenance services.

We deploy applications behind content delivery networks and web application firewalls that provide DDoS mitigation capabilities. We also configure rate limiting, traffic analysis, and automated alerting to detect and respond to volumetric attacks quickly, minimizing potential impact on service availability.

We implement role-based access control systems that ensure users can only access the features and data appropriate to their role. Administrative functions are restricted to authorized personnel, and all access changes are logged for audit purposes. We follow the principle of least privilege across all systems.